What types of Roses do you offer?
We offer two types of Roses:
Our Fresh Roses from Ecuador which have a lifespan of 1-2 weeks.
Our Eternity collection roses which are 100% real Ecuadorian roses preserved to last from 1-2 years when well cared for. They are treated and undergo a pigmentation process in order to sustain a long lasting lifespan while maintaining their natural presentation.
Can I design my own arrangement?
Yes! We have an extensive color palette of roses for you to choose from, as well as a variety of different patterns and designs that they can be arranged in. Our team will help you create your own ideal and impeccable arrangement.
For all custom orders please contact us directly at: firstname.lastname@example.org - 647.741.ROSE
What kind of maintenance do the flowers need?
Very little! Unlike normal roses which may require constant watering, a change of vases, and grooming of loose, wilted petals, our roses maintain their freshness simply as arranged. All our signature Roseboxes require zero maintenance. They are placed in a floral foam pre-treated with water and floral food.For longest lasting results, situate out of direct sunlight.
What is your return / cancellation policy?
At The Modern Rose we strive to give the best service in customer care. Cancellations are accepted up to 2 days prior to shipping date. Same day and/or Rush service orders cannot be cancelled.
Can I schedule a delivery to a specific time and date?
Yes you can!, You can choose the exact date you wish for your arrangement to be delivered during the ordering process. Orders within GTA, parts of Vaughan, Peel and Durham regions are even handled by our trusted courier service.
The specific time of delivery is highly dependent on the courier and what the most optimal route for an area might be. As such, we are unable to guarantee a specific delivery time but can give a delivery window. We highly recommend a receiver is present to accept deliveries, otherwise deliveries are left outside residences/businesses.
We guarantee that you will receive your arrangement as shown on our website. Please do understand that roses can look different due to lighting and country of origin. We try our best to keep the roses as close to the product photos as possible.
Where do you deliver to?
Toronto, Ajax, Pickering, Milton, Brampton, Caledon Mississauga, Aurora, East Gwillimbury, King, Markham, Newmarket, Richmond Hill, Vaughan, Whitchurch–Stouffville, Bradford, West Gwillimbury..
How do I check the status of my order?
We will send you updates via e-mail as we deliver your order. Also, feel free to reach out to us!
Urgent Flower Delivery?
Don't worry, we get it! and we will do our best to accommodate your order! Contact directly via: 647.741.ROSE
Can I add a personal message?
Yes! All three of our signature rose boxes come with custom card stock/custom ribbon featuring your very own personal message.
What if I have further questions?
You can always contact us directly via any method and we will get back to you as promptly as possible.